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Responsible Gambling Policy

Gambling at an online casino is a form of recreation that should not be viewed as a way of making a living.
We support players who realize this and treat gambling as a hobby and a form of entertainment.
The Company has instituted a Responsible Gambling Policy (“Policy”) in order to prevent the adverse consequences of excessive gambling. We inform users about potential risks, legislative restrictions, the need to prevent underage gambling, and the potential of self-exclusion.

Notice of Potential Risks

By publishing information about the Policy, we notify users about potential financial risks and dangers of gambling addiction and also suggest ways to prevent adverse consequences.

Legislative Restrictions

Gambling is prohibited in some countries. While we are unable to control or restrict the actions of users under the jurisdiction of such countries, we appeal to players to treat the local, national, or international laws and regulations in force in the territory of their stay and/or residence with respect.

Please make sure that you are not in breach of laws and regulations in force in your jurisdiction by gambling at the online casino. Under no circumstances will the Company offer legal advice or assume responsibility or liability towards you for your compliance or noncompliance with the requirements of regulations applicable to you.

Prevention of Underage Gambling

In accordance with the Policy, underage individuals are barred from using the services of the online casino. The Company may request documented proof of the registered user’s age at any time as well as suspend the user’s player account until the information requested is presented. If a violation is detected, the user’s account will be frozen and all winnings revoked.

We use the following approaches to prevent the involvement of underage individuals in gambling:

  • Upon user registration, we notify the user that the site is off limits to underage individuals;
  • Upon account creation, we ask the user to prove that they have attained the age of majority (full legal capacity) and specify their date of birth;
  • All advertising and marketing promo campaigns at the online casino target adult users exclusively. Any involvement of individuals under the age of 18 contravenes the principles of the Company and provisions of the Policy.

The fact that websites are publicly accessible on the Internet does not make it possible to rule out visits by underage individuals to online casinos altogether. We call upon all users to treat matters of safety of underage individuals (who lack full legal capacity) responsibly and ask everybody to abide by the following binding rules:

  • Monitor the access of underage individuals to devices that you use to play at the online casino;
  • Use software with parental control features to restrict access by underage individuals to unwanted content (CyberPatrol, Contentwatch, Net Nanny, GamBlock®, CYBERsitter, etc.);
  • Report to us all known facts of underage individuals registering on our sites.

Self-Exclusion

If you believe that playing at the online casino has stopped being a form of entertainment and adversely affects your life, contact the support service and request a temporary or permanent restriction of your account.

Please answer the following questions:

  1. Have you ever spent your time at work or college gambling at a casino (online casino)?
  2. Have you neglected the wellbeing of your family for the sake of gambling?
  3. Have you ever had to sell or pawn property or borrow money to cover gambling bets?
  4. Have you ever lost all of your money?
  5. Have you ever contemplated suicide because of gambling?

If you have said yes to at least one of the questions above, we insistently recommend you get in touch with the following specialized communities or organizations: GamCare, Gambling Therapy, Gordon Moody Association, Gamblers Anonymous, etc.

We recommend following these rules to ensure comfortable and safe gambling:

  • Do not try to turn gambling into a source of income;
  • Gamble only the amount you can afford to lose;
  • Do not try to chase your losses;
  • Do not attempt to recoup losses by betting more;
  • Do not play in a state of intoxication, depression, or severe stress;
  • Alternate playing at the casino (online casino) with other pastimes and forms of entertainment.

It is important to remember and realize that any type of gambling entails risks and requires a responsible approach. By following the rules above you will be able to get the most satisfaction out of gambling without harming yourself or your next of kin.

The Company may revise this Policy. Users will be notified of any changes on the website of the online casino.

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The information on the Website is provided by the Website operator GALAKTIKA N.V., registered at Scharlooweg 39, Willemstad, Curaçao (Reg. No. 140803). The activities of GALAKTIKA N.V. are fully licensed and regulated by Curaçao Gaming Authority (license No. OGL/2024/169/0146 issued on 28 October 2024), Curaçao laws and regulations. The payment processing is managed by Unionstar Limited (registered under No. HE 356131 at Agias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, Cyprus), subsidiary of GALAKTIKA N.V.

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